We charge a flat shipping charge of $22. If you order more than one pair (i.e. two pairs), then we will provide free, complimentary standard shipping. 

We can only make changes to your order before they are processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email support@nerashop.com

We can only make changes to your shipping address before the order has been processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email support@nerashop.com (Note: if the new address is in another county or state, please expect there will likely be changes to the sales tax rate and the final price)

Please email <support@nerashop.com> with the email subject “Order missing”

Please include your order number in your email.

If you do not know what your order number is, please go to the purchase confirmation email that we have sent to you after you have made your purchase:

The order number will be displayed on the top right corner of the purchase confirmation email.

With your order number, our representative will contact you and help you track down your order, and provide updates as soon as possible.

NERA offers free returns and exchanges to ensure you get the perfect shoe you wanted.

Shipping your returns is free. We do not charge any shipping or restocking fees for any returns.

Visit returns.nerashop.com to make an exchange or return. You will need your order number (found in your purchase confirmation email) and zip code.

Click on "Start with an email address" if you have forgotten your order number.

Shipping your returns is free. We do not charge any shipping, restocking fees for any returns. 

NERA accepts unused, unworn returns or exchanges in original packaging within 21 days from the time of shipping label creation. 

If you like to get a good feel for the shoes while deciding whether or not to keep them, please wear them inside your house or apartment. Returned shoes must not have been worn outdoors. As a reference, most customers test their sneaker’s form and fit indoors, such as at home or at their office, to ensure minimal damage in the event they want a full refund.

If you are not satisfied with your purchase, you can return your shoes for a full refund within 21 days of purchase (this time period begins when the order's shipping label has been created, not when the order is placed or delivered), with no exceptions.

However, if you have chosen to pay the extra surcharge for Express Shipping (NERA uses FedEx International Priority^®), the shipping surcharge is not refundable.

Refunds will be processed within 5-10 business days upon NERA’s receipt and inspection of your package. If the shoes are in good condition, then the refund will be credited to the card you used in the initial purchase. (Please note that card refunds may take up to 5-10 business days for your bank to complete. We can also decline a refund if the returned shoes are deemed to be damaged, or having items missing, such as shoelaces)

To make a return, please go to [https://returns.nerashop.com/](https://returns.nerashop.com/)

NERA collaboration shoes can be exchanged for another size or credit, but are non-refundable.

To be eligible for a full refund or exchange, the shoes have to be returned with:

1. Their original packaging (the chrome shoebox + the packaging paper within the shoebox)

2. Returned shoes must not have been worn outdoors. As a reference, most customers test their sneaker’s form and fit indoors, such as at home or at office, to ensure minimal damage in the event they want a full refund. 

If there are issues such as (but not limited to), then you will not be eligible for a refund:

1. Missing laces

2. Scratched/ damaged leather surface

3. Missing insoles.

4. Outsoles have visibly been worn outdoors

Returned merchandise that does not satisfy these stated requirements may not qualify for a refund.

Refunds will be processed within 5-10 business days upon NERA’s receipt and inspection of your package. If the shoes are in good condition, then the refund will be credited to the card you used in the initial purchase. (Please note that card refunds may take up to 5-10 business days for your bank to complete. We can also decline a refund if the returned shoes are deemed to be damaged, or having items missing, such as shoelaces)

No. We currently only accept returns via our easy self-service return service.

Please go to [https://returns.nerashop.com/](https://returns.nerashop.com/) to start your easy self-service return.

In the event that you receive a pair of defective sneakers (issues such as (but not limited to): missing laces, or scratched/ damaged leather surface, or damaged insoles), we are happy to exchange, for free, your damaged or defective shoes for a new pair of the identical model.

Please go to [https://returns.nerashop.com/](https://returns.nerashop.com/) to start a return and to request an exchange.

If your shoes are not the best fit for you, you can either return, or exchange them for a new pair of different size.

NERA accepts unused, unworn returns or exchanges in original packaging within 21 days from the time of the order's shipping label creation. 

If you like to get a good feel for the shoes while deciding whether or not to keep them, please wear them inside your house or apartment. Returned shoes must not have been worn outdoors. As a reference, most customers test their sneaker’s form and fit indoors, such as at home or at office, to ensure minimal damage in the event they want a full refund.

Please go to [https://returns.nerashop.com/](https://returns.nerashop.com/) to either return, or request an exchange for a pair of different size. 

We can only make changes to your order before they are processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email support@nerashop.com

We can only make changes to your shipping address before the order has been processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email support@nerashop.com (Note: if the new address is in another county or state, please expect there will likely be changes to the sales tax rate and the final price)

Please email <support@nerashop.com> with the email subject “Order missing”

Please include your order number in your email.

If you do not know what your order number is, please go to the purchase confirmation email that we have sent to you after you have made your purchase:

We currently only accept credit or debit card payments. We currently support cards from Visa, MasterCard, American Express. We also accept payments via Apple Pay.

All of your payments will be processed via Stripe.

You can also pay in fixed amounts, over four (4) instalments, with Sezzle. The total amount of your order will be evenly divided into four separate payments.

Sezzle a payment company that gives you the option to split the purchase into affordable installments or pay for your order up to 30 days later. The installment plan is interest-free and split into four equal payments that are charged to your card every two weeks.

To pay in installments, select Sezzle as your payment method within the checkout process. You will then be prompted to their website to complete the payment.

After entering your shipping address during the checkout process, your cart will automatically calculate the cost of sales taxes and duties in accordance to the local sales tax laws of the shipping destination. 

The added costs will be calculated and reflected in the final price once you have entered all of your shipping information. We will file and pay all sales taxes and duties for you. 

We charge the order as soon as it enters and gets processed within our system. This is usually about 5 to10 minutes after the order has been placed through our website.