Free shipping & returns on all U.S. orders

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Returns

  • How do I make a return?

    NERA offers free returns and exchanges to ensure you get the perfect shoe you wanted.

    Shipping your returns is free. We do not charge any shipping or restocking fees for any returns.

    Visit returns.nerashop.com to make an exchange or return. You will need your order number (found in your purchase confirmation email) and zip code.

    Click on "Start with an email address" if you have forgotten your order number.

  • What’s the return policy? Can I get a refund?

    Shipping your returns is free. We do not charge any shipping, restocking fees for any returns. 

    NERA accepts unused, unworn returns or exchanges in original packaging within 21 days from the time of shipping label creation. 

    If you like to get a good feel for the shoes while deciding whether or not to keep them, please wear them inside your house or apartment. Returned shoes must not have been worn outdoors. As a reference, most customers test their sneaker’s form and fit indoors, such as at home or at their office, to ensure minimal damage in the event they want a full refund.

    If you are not satisfied with your purchase, you can return your shoes for a full refund within 21 days of purchase (this time period begins when the order's shipping label has been created, not when the order is placed or delivered), with no exceptions.

    However, if you have chosen to pay the extra surcharge for Express Shipping (NERA uses FedEx International Priority®), the shipping surcharge is not refundable.

    Refunds will be processed within 5-10 business days upon NERA’s receipt and inspection of your package. If the shoes are in good condition, then the refund will be credited to the card you used in the initial purchase. (Please note that card refunds may take up to 5-10 business days for your bank to complete. We can also decline a refund if the returned shoes are deemed to be damaged, or having items missing, such as shoelaces)

    To make a return, please go to [https://returns.nerashop.com/](https://returns.nerashop.com/)

    NERA collaboration shoes can be exchanged for another size or credit, but are non-refundable.

  • Condition of the returned shoes for refunds

    To be eligible for a full refund or exchange, the shoes have to be returned with:

    1. Their original packaging (the chrome shoebox + the packaging paper within the shoebox)

    2. Returned shoes must not have been worn outdoors. As a reference, most customers test their sneaker’s form and fit indoors, such as at home or at office, to ensure minimal damage in the event they want a full refund. 

     

    If there are issues such as (but not limited to), then you will not be eligible for a refund:

    1. Missing laces

    2. Scratched/ damaged leather surface

    3. Missing insoles.

    4. Outsoles have visibly been worn outdoors

    Returned merchandise that does not satisfy these stated requirements may not qualify for a refund.

    Refunds will be processed within 5-10 business days upon NERA’s receipt and inspection of your package. If the shoes are in good condition, then the refund will be credited to the card you used in the initial purchase. (Please note that card refunds may take up to 5-10 business days for your bank to complete. We can also decline a refund if the returned shoes are deemed to be damaged, or having items missing, such as shoelaces)

  • Can I return an online order in any other shops?

    No. We currently only accept returns via our easy self-service return service.

    Please go to [https://returns.nerashop.com/](https://returns.nerashop.com/) to start your easy self-service return.

  • What if I received defective shoes?

    In the event that you receive a pair of defective sneakers (issues such as (but not limited to): missing laces, or scratched/ damaged leather surface, or damaged insoles), we are happy to exchange, for free, your damaged or defective shoes for a new pair of the identical model.

    Please go to [https://returns.nerashop.com/](https://returns.nerashop.com/) to start a return and to request an exchange.

  • What if I have sizing and fitting issues?

    If your shoes are not the best fit for you, you can either return, or exchange them for a new pair of different size.

    NERA accepts unused, unworn returns or exchanges in original packaging within 21 days from the time of the order's shipping label creation

    If you like to get a good feel for the shoes while deciding whether or not to keep them, please wear them inside your house or apartment. Returned shoes must not have been worn outdoors. As a reference, most customers test their sneaker’s form and fit indoors, such as at home or at office, to ensure minimal damage in the event they want a full refund.

    Please go to [https://returns.nerashop.com/](https://returns.nerashop.com/) to either return, or request an exchange for a pair of different size.