Free shipping & returns on all U.S. orders

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Orders

  • Can I order outside of the US?

    We currently do not offer international shipping and only serve US customers. We provide complimentary standard shipping on all orders shipped within the continental US, with no exceptions. 

    We are currently only shipping within the 48 continental US states. We currently do not ship to the outlying US states of Hawaii and Alaska, Puerto Rico, or to any military APO/FPO addresses, or to any outlying US territories, such as Guam and Samoa.

     

  • When will my order be delivered/ shipped? When will I receive the tracking information email?

    US orders received by 10:00am will be shipped the same day. It takes about 4 to 8 business days to deliver to US addresses (we are currently only shipping within the 48 continental states) 

    US orders received by 10:00am will be shipped the same day. Delivery times are also subject to changes, such as due to carrier delays, and due to bad weather conditions.

    We either ship using UPS or USPS, depending on your US address.

    All NERA products have a tracking number when they are shipped. An email containing the tracking codes will be sent after the the email address you used for the purchase.

  • Can I change my Order? Can I change my shipping address?

    We can only make changes to your order before they are processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email support@nerashop.com

    We can only make changes to your shipping address before the order has been processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email support@nerashop.com (Note: if the new address is in another county or state, please expect there will likely be changes to the sales tax rate and the final price)

  • What if I never received my order updates, or tracking codes?

    Please email <support@nerashop.com> with the email subject “Order missing”

    Please include your order number in your email.

    If you do not know what your order number is, please go to the purchase confirmation email that we have sent to you after you have made your purchase: